Shipping policy
This shipping policy explains how Phox India Equipments Pvt. Ltd. (doing business as “FILTER WALE”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
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Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping NON-SALES ITEMS ONLY.
Flat Rate Shipping
To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option STANDARD.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
- FREE SHIPPING: 5-7 BUSINESS DAYS
- FLAT RATE: 5-7 BUSINESS DAYS
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
In-store pickups
We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery.
Please wait for the confirmation email before coming to the store to pick up your order.
Pickup ours are as follows: MONDAY TO SATURDAY, 9.00 AM TO 6.00 PM.
This process helps to ensure that orders are safely and accurately handed over to the right person.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on June 28, 2024